Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, you must submit a request through our Return Center within the required timeframe:
→ https://cubanfit.returnscenter.com/

Return Eligibility

• We accept returns only for damaged or defective items reported within 10 days of the delivery date.
• All approved returns must include original tags and be unworn and unwashed.
• All return requests must be submitted through our Return Center. Requests submitted outside of this system will not be processed.

Refund Policy

• Cash refunds are not provided for returns.
• Cash refunds are issued only if an item is out of stock and cannot be replaced.
• In all other approved cases, store credit or a replacement item will be issued at our discretion.

Final Sale Policy

• All other purchases are FINAL SALE and are not eligible for return or exchange, including:
• Items purchased due to incorrect size selection (please review sizing carefully before ordering)
• All sale items

ALL SALE ITEMS ARE FINAL.

Non-Returnable Items

• The following items are not eligible for return under any circumstances:
• Custom or personalized products
• Personal care or beauty items
• Hazardous materials, flammable liquids, or gases

If you have questions about a specific item’s return eligibility, please contact us before placing your order.

Lost or Damaged Packages

Please review the information below carefully regarding shipping-related issues.

We Are Responsible For:

• Damaged Items:
  If your item arrives damaged, you must:
  • Keep all packaging and tags intact
  • Submit a claim via our Return Center within 1 business day of delivery
• Reshipping Due to Our Error:
  If a package is returned due to an error on our part with a correctly entered address, we will cover reshipping costs.

We Are Not Responsible For:

• Lost or Stolen Packages:
  Once an order has shipped, CUBANFIT is not responsible for lost, missing, or stolen packages. Please contact the shipping carrier listed in your tracking details.
• Marked as Delivered but Not Received:
  If the carrier confirms delivery, all claims must be handled directly with the carrier.
• Incorrect or Incomplete Addresses:
  Packages returned due to incorrect or incomplete addresses entered at checkout will require the customer to cover reshipping fees.
• Late Damage Reports:
  Damage reported more than 1 business day after delivery is not covered. Store credit may be issued at our discretion.

Need Help?

For questions or concerns, please contact us at:
📧 customerservice@cuban.fit

Important Reminder:
Please inspect your order immediately upon delivery and submit any issues through our Return Center so we can evaluate the situation and make it right.