As we do apologize in advance if you happen to experience any issues with receiving your package from CUBANFIT.
Please read carefully below to be advised of our policies.
WE ARE RESPONSIBLE FOR:
- Lost packages during transit (With correct and completed shipping addresses). We (CUBANFIT) will offer you store credit for the inconvenience.
- Damaged items (Please keep all packing material and notify us within 1 business day of receiving your package.)
- Reshipping fees for returned packages (With correct and completed addresses)
WE ARE NOT RESPONSIBLE FOR:
- Lost packages (With incorrect and incomplete shipping addresses). Please contact the shipping carrier listed in your tracking information for assistance.
- Packages that have been verified as delivered by the shipping carrier listed in your tracking information. Please contact the shipping carrier for further assistance.
- Reshipment fees for returned packages (With incorrect or incomplete shipping addresses)
- Damaged/Worn merchandise after more than 1 business day of receiving your package. We will offer you store credit for the inconvenience.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.